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Do I need a static IP address?
Customers who plan to run a server (email or otherwise), will need to look at utilizing at least (1) static IP option. The only way to run reverse DNS is through a static IP address. This device will need to be visible to the modem and will not work behind a router or firewall. |
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| Does Mediacom Business have static IP addresses available to business customers?
Yes, pricing is as follows:
Single IP Address: $5.95/mo
Static IP Package - 5 Usable Addresses: $19.95/mo
Static IP Package- 13 Usable Addresses: $29.95/mo
Static IP Set Up Charge for Every Package: $25.00 one time charge
Call 1-800-479-2070 today to order. |
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What do I need to know about setting up Mediacom Businesses' static IP service?
The customer is responsible for any equipment beyond the cable modem. Mediacom Business does not setup or configure customer routers or firewalls & support currently stops at the cable modem. It may be a good idea to have a member of your IT department or technical support on site the day of the install. Customers with multiple static IP addresses will share the provisioned bandwidth. The total available bandwidth will not exceed the provisioned bandwidth regardless of the number of IP address assigned to the account. |
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Why does Mediacom Business MAC bind their addressees?
Due to the nature of the cable network, Mediacom Business chooses to validate permanent IP addresses on the cable network with the CPE mac address of the connected equipment. This provides another layer of security to help prevent against malicious attacks including denial of service, IP theft and other threats to Mediacom Business' networks. |
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Is there a difference between residential and business service from Mediacom?
Yes. While both residential and
business Internet operate over the same reliable digital network,
Mediacom Business Internet is designed for meeting the broadband
capacity and features relative to business needs. |
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Will my installation take long?
Mediacom Business Internet can
install and provision services much faster than our competition and with
little or no downtime since we control all network elements. |
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Does Mediacom guarantee the Mediacom Business Internet speed?
At Mediacom, our customers and
our integrity are vital to our success. At the same time, Internet speed
can be volatile and we cannot guarantee that situations beyond our
control may interfere with your connection speed. |
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What is the process to upgrade my Mediacom Business Internet speed?
All you need to do is contact your Mediacom sales representative. Upgrades can be made
very quickly. |
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Is my Mediacom Business Internet connection shared?
There is no such thing as a
“dedicated” connection, as claimed by some providers. Since all
connections are shared, providing a high-speed Internet experience
depends on your service provider’s network capacity, scalability and
overall architecture. The Mediacom network is
designed to be highly scalable, providing increased network capabilities
as demand increases. |
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How do I get more e-mail accounts?
Just call us at 1-800-479-2070. |
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Do all service providers deliver the same high performance Internet access?
Not all providers invest in a
digital infrastructure to ensure a high performance connection. Mediacom
provides a high-speed, redundant, national IP backbone for business
customers to use while connecting to the Internet. Further, Mediacom’s
local cable networks have been largely rebuilt in recent years and are
designed with growth in mind. Our Hybrid Fiber Coax network (HFC) is
highly scalable, enabling expansion of available bandwidth to meet
increasing business demands without costly equipment or network
upgrades. |
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How does Mediacom’s technology differ from the technology that my local telephone company uses to offer DSL service?
DSL technology is delivered over
copper, twisted-pair wiring used for telephone service that was
installed decades ago for low-speed, low-capacity voice communications; in contrast Mediacom’s state-of-the-art broadband network was designed
to deliver powerful, two-way interactive services. By meeting the
stringent standards of Data Over Cable Service Interface (DOCSIS),
Mediacom’s HFC specifications provide user data privacy across the cable
network by encrypting and authenticating data traffic flow to and from
the cable modem and Mediacom’s HFC network. Mediacom’s cable modem
services are highly reliable because the architecture provides multiple
paths to each of Mediacom’s nodes serving 1,000 or fewer customers. As
such, the self-healing distribution offers the customer a continuous,
secure connection to the Internet. |
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What is IMAP?
The IMAP (Internet Message
Access Protocol) is a newer and modern alternative to the POP3 protocol.
Unlike POP3, the IMAP allows the user to work with their messages in
both online and offline modes. The IMAP-capable email client programs
retrieve the messages' headers from the server and can store local
copies of the messages in a local (temporary) cache. All the messages
are left on the server until the user deletes them. This mechanism
allows multiple email clients to access a single mailbox and is often
used for corporate/business e-mails, e.g., sales@company-domain.com. |
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