| Do I get a discount for taking more than one service beyond phone?
What is included with Mediacom Business Phone?
How does Mediacom Business Phone differ from my home phone service?
Can I keep my business phone numbers or do I need to get new numbers?
Is Mediacom compatible with answering machines, fax machines, alarm systems, etc.?
How will I be billed?
What kind of taxes will I be charged?
Is International Dialing available?
What is the maximum number of lines a customer can buy?
Can I keep my current toll-free number?
Will I be able to use 911 and Enhanced 911 (e911)?
If there is a loss of electrical power to my business, will my phone service be lost too?
Does Mediacom Business Phone service include a 30-day money-back guarantee?
How is Mediacom Business Phone different than Internet phone service?
Will I still be listed in the telephone book?
Do I have to take other Mediacom Business services in order to get Digital Phone?
Is there a cost to switch to Mediacom Business Phone?
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Do I get a discount for taking more than one service beyond phone?
Yes. Mediacom offers a number of price saving options based on bundled services for Business Internet, Phone, and TV. Click here if you would like us to contact you to discuss affordable bundles. |
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What is included with Mediacom Business Phone?
Mediacom Business Phone provides you with unlimited local and domestic
calling throughout the United States, Canada, Puerto Rico and the U.S. Virgin Islands, as
well as 18 calling features including line hunting. |
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How does Mediacom Business Phone differ from my home phone service?
Like your home phone service,
you can have a variety of features on your phone, such as call waiting,
and you can make local, nationwide and international calls. However,
Mediacom Business Phone is meant for businesses that need one or more
lines dedicated to their business. |
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Can I keep my business phone numbers or do I need to get new numbers?
You can have your current phone
numbers transferred to the new service if that’s more convenient, or you
can get new numbers if that’s what you prefer. |
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Is Mediacom compatible with answering machines, fax machines, alarm systems, etc.?
Mediacom Business Phone will
work with most of your equipment. For more information, please discuss
your needs with a Mediacom Client Business Representative. |
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How will I be billed?
You will receive one bill for all of your Mediacom Business services, including phone service. Your monthly phone charge will appear on this bill including a daily summary of additional charges for any calls made to international locations, Directory Assistance and Operator Services. You will also be billed for local, state and federal taxes and any applicable regulatory fees and surcharges associated with your Mediacom Business Phone service, similar to those charged by traditional phone service providers. |
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What kind of taxes will I be charged?
All Mediacom Business Phone customers will pay applicable local, state and federal taxes. Of course, if you make calls to international locations, or use Operator Services or Directory Assistance, these calls also will incur applicable taxes based on usage. |
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Is International Dialing available?
Yes, International Dialing is available, at an additional cost. For calling charges to all locations not included in Mediacom Business Phone's monthly rate, click here. |
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What is the maximum number of lines a customer can buy?
You can have a maximum of eight lines. |
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Can I keep my current toll-free number?
Yes. You can also request a new number. |
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Will I be able to use 911 and Enhanced 911 (e911)?
You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. With Mediacom Business Phone, you do not need to register your address for 911. We will do it for you when we set up your account.
However, if there is a power outage, or if Mediacom's network is inoperable, your Mediacom Business Phone service will not operate, including the ability to call 911. You may want to maintain alternative service such as a wireless phone in case of a power outage or an outage on Mediacom's network. |
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If there is a loss of electrical power to my business, will my phone service be lost too?
The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom's broadband network uses electrical power. Similar to a cordless phone, Mediacom Business Phone service will not operate if the power in your office goes out or if you unplug the power connection, you will lose the ability to call, including the ability to call 911 emergency services. |
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Does Mediacom Business Phone service include a 30-day money-back guarantee?
Mediacom is confident that you will like the simplicity of our Business Phone service. In the unlikely event that you do not wish to keep the service, as with all Mediacom services, you will be eligible for a 30-day money back guarantee for the Mediacom Business Phone flat monthly charge. However, you will be responsible for charges incurred for International calling and use of Operator Services and Directory Assistance. |
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How is Mediacom Business Phone different than Internet phone service?
There are a few fundamental differences between the two types of service, but the most important is quality of service and privacy. Mediacom Business Phone does not connect your calls via the public Internet. Unlike VoIP service, Mediacom Business Phone service uses a combination of Mediacom's broadband network, and the Public Switched Telephone Network (PSTN). This guarantees the quality of the network that carries your voice signal and provides a crisp, clear digital voice service. |
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Will I still be listed in the telephone book?
Yes, you will be listed in
Directory Assistance 411 and in your local telephone book. You will be
given the option of having your phone number listed, unlisted or
unpublished. |
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Do I have to take other Mediacom Business services in order to get Business Phone?
No. But if you’re interested in maximizing your savings and enjoying great benefits, you’ll probably want to subscribe to at least one other Mediacom Business service. |
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Is there a cost to switch to Mediacom Business Phone?
No. There are no switching fees; however there may be an installation fee. |
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